Front Desk Agent

\*\*Front Desk Agent\*\* \*\*Duties:\*\* - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries - Provide information about hotel facilities, services, and local attractions - Handle guest complaints or concerns with patience and professionalism - Process payments and maintain accurate records - Assist with reservations and room assignments - Perform night audit duties as required \*\*Experience:\*\* - Previous experience working in a front desk or customer service role, preferably in the hospitality industry - Familiarity with hotel management systems and phone systems - Strong communication skills, both verbal and written - Excellent customer service skills with the ability to handle difficult situations diplomatically - Bilingual or multilingual abilities are a plus At our hotel, we value our guests' satisfaction above all else.
As a Front Desk Agent, you will be the first point of contact for our guests, ensuring their stay is comfortable and enjoyable.
You will have the opportunity to showcase your exceptional customer service skills while providing information and assistance to guests.
In addition to competitive pay, we offer the following benefits: - Health insurance options - Retirement savings plan - Paid time off If you have a passion for hospitality and enjoy interacting with people from diverse backgrounds, we would love to hear from you.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests.
Please note that only qualified candidates will be contacted for an interview.
Job Type: Full-time Pay: $10.
50 - $13.
00 per hour Expected hours: 40 per week Benefits: * Employee discount * Paid time off Schedule: * 8 hour shift * Holidays * Monday to Friday * Night shift * Overnight shift * Rotating weekends * Weekends as needed Work setting: * In-person Shift availability: * Night Shift (Required) * Overnight Shift (Required) Work Location: In person