The Parts Counter Sales representative is responsible for providing excellent customer service to NAPA customers by assisting them with their purchases and answering any automotive product needs and questions.
They must also be able to work proactively in a fast-paced environment and complete sales transactions effectively and accurately.
Duties and Responsibilities
Provide exceptional customer service and professionalism to all store customers
Assist both retail and wholesale customers with their auto parts questions and needs, either in person, via the telephone, or through online ordering
Handle cash, credit card, and other purchasing transactions
Operate the store point of sale system (TAMS) to search for parts and customer accounts, and to invoice and pull orders
Pull and prepare inventory orders for customer pick up or delivery
Operate the electronic and paper cataloging system to retrieve up to date parts information
Effectively communicate features, benefits, and warranty policy information to customers
Demonstrate a positive, helpful attitude as well as professional conduct and appearance at all times.
Sorts, counts, packages, labels, verifies count, unpacks, and/or logs inventory which is shipped or received in inventory software program
Responsible for all parts transfers between service locations, as requested by the Management team
Perform cycle count of inventory on a bimonthly basis per established policies and procedures
Responsible for knowledge/understanding of service parts/product identification.
Other duties as assigned.
Qualifications
Must have strong organizational skills
Must have computer skills and familiarity with Microsoft Office, including Outlook, Excel, Word
Must have financially sound judgment to handle and transport valuable parts
Must have a valid driver’s license with clean driving record
Education and/or Experience
High School Diploma or GED
Experience with parts inventory a plus
Physical Demands
While performing the duties of this job, the employee is regularly required to use hands to handle or feel; reach with hands and arms; and talk or hear.
The employee is regularly required to stand; walk; and stoop, kneel, crouch or crawl.
The employee is occasionally required to sit and climb or balance.
The employee is occasionally required to walk stairs and/or climb ladders.
The employee must occasionally lift and/or move objects up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
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