GENERAL DESCRIPTION
Responsible for being a service leader in the store by leading store team members to deliver a consistent brand experience and provide excellent service to all customers.
Contributes to the achievement of stores sales goals, visual brand expectations and execution of store operations.
Responsible for overseeing the store and staff in the absence of maurices full-time management.
PERFORMANCE REQUIREMENTS Key Responsibilities:
• Ensures the successful execution of our customer service philosophy by: o Practicing our Customer First Culture: ▪ Building an Authentic Connection: Connect with every Liv in a genuine way and delivering a welcoming first moment.
▪ Create an Amazing Experience through asking open ended questions, making relevant recommendations, and sharing the benefits of our mymaurices rewards card & maurices credit card.
▪ Become an Expert Stylist: Communicate your style expertise and build credibility with Liv.
o Building sales through a commitment to our Customer First Experience.
Consistently deliver, coach, and develop the behaviors of Observe, Connect, Suggest & Sell.
o Promoting an Omni Channel experience for Liv by utilizing loyalty programs, promoting maurices.
com and using technology as a selling resource.
o Leading by example and consistently demonstrating a customer first philosophy.
• Contributes positively to store results through: o Our Customer First Survey o Personal and team recognition through “Love Notes” from Liv o Store Sales Results • Contributes to the team experience by: o Reacting quickly and communicating with team members regarding customer and store activity needs o Being inclusive, positive, and treating all team members with respect o Engaging team members April 2022 o Being receptive to feedback from others and making timely changes • Leads and contributes to the brand experience by: o Setting daily goals, determining, and assigning tasks, and motivating the team o Ensuring work is accomplished on time, thoroughly, and according to company standards o Supporting the development of the team by coaching and providing timely open, honest, and direct feedback o Recognizing and celebrating associate service interactions and recognizes “Love Notes” delivered through our Customer First Survey o Demonstrating a commitment to ongoing learning through participation in LEAD and field training programs o Exercising good judgment and demonstrating professionalism o Efficiently and accurately implementing maurices Operating Procedures.
o Understanding and executing all visual brand expectations.
o Representing the company’s current fashion.
• Consistently works scheduled shifts and maintains a flexible schedule to meet store needs.
• Adheres to and enforces all company policies, procedures, safety practices and loss prevention procedures.
WORK EXPERIENCE AND EDUCATION REQUIREMENTS
• High School Degree or GED preferred.
• Customer service experience preferred.
Unique/Physical Requirements • Work varied hours/days as business dictates • Able to reach, push, pull, stand, squat and bend for up to 8 hours or longer as necessary.
• Able to operate and use all equipment necessary to run the store • Able to operate computerized register system • Able to move or handle merchandise throughout the store weighing up to 50 pounds
Job Type: Part-time
Pay: $12.
00 - $12.
90 per hour
Benefits:
* Flexible schedule
Shift:
* 8 hour shift
* Day shift
Weekly day range:
* Monday to Friday
* Weekends as needed
Ability to Relocate:
* Victoria, TX 77904: Relocate before starting work (Required)
Work Location: In person
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