*JOB DESCRIPTION:*
The services of _*[1] Field Support Technician*_ hereafter referred to as Worker, who meets the general qualification of Support_ *Technician 2 *_ and the specifications outlined in this document.
The worker will have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology.
Performs installation, repair, and preventative maintenance of personal computers (PC) and related systems.
Troubleshoots and resolves software and hardware failures.
Identifies network problems when they relate to personal (desktop or laptop) computers.
Provides technical support, training, process creation and leading various project efforts, and is an exceptional local leader and mentor to junior Technicians
The workers' responsibilities and skills must include:
*WORKER SKILLS AND QUALIFICATIONS *(Required)
_*Minimum (Required): insert specific minimum skills for this Contract Position)*_
*Years, Skills/Experience: *
4 Years: Experience providing “white-glove” executive level support
5 Years: Experience providing end-user support
5 years: Experience in supporting personal computer hardware and routine software installation
5 years: Experience troubleshooting IT hardware and peripherals in a enterprise environment
5 Years: Experience supporting Microsoft Productivity tools such as Office 365 and MS Teams
4 Years: Experience supporting video tele-conferencing solutions such as Cisco Webex
_*Preferred (Optional): insert specific preferred skills for this Contract Position)*_
*Years, Skills/Experience: *
5 Years: Experience creating technical knowledge articles
4 Years: Experience utilizing ServiceNow in a support environment
5 Years: Working in a multi-vendor environment for support operations
Job Types: Full-time, Contract
Salary: $35.
00 - $41.
00 per hour
Expected hours: 40 per week
Benefits:
* Dental insurance
* Health insurance
* Vision insurance
Compensation package:
* Hourly pay
Experience level:
* 10 years
* 11+ years
* 4 years
* 5 years
* 6 years
* 7 years
* 8 years
* 9 years
Schedule:
* 8 hour shift
* Monday to Friday
Experience:
* Troubleshooting IT hardware and peripherals: 5 years (Required)
Ability to Commute:
* Yoakum, TX (Preferred)
Ability to Relocate:
* Yoakum, TX: Relocate before starting work (Preferred)
Work Location: On the road
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